Questions Call: 800.845.4994
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FAQ’S

Can I search by brand?


Yes. Using the Search field, you may type the brand name in.

Please note that this will populate all results for that brand.


Can I see when my backorders become available?


Yes. Click on My Account, under My Account Reports click Open Orders.

This will show you what is still on back order or what is now available but has not shipped.


How can I tell if my order has been released for shipping?


Yes. Click on My Account, under My Account Reports click Order Status.

This will show you what orders/items have shipped and the ship date. Orders/Items without a ship date have not shipped.


How do I know if the pricing is correct?


Pricing on the website is Dealer specific and populates by the Customer ID #.

Please keep in mind that the pricing may not include special promotions. Your Sales Rep. should provide these promotions to you. Our Inside Sales team will review your order to ensure you are getting the Best Price.


How do I tell if an item I order is in stock?


The best way to view availability is to use the Search Field or you can browse by category if

you are not sure of the item you need.


What can be shipped UPS?


UPS is available on accessories up to 75 lbs. and subject to the UPS dimensional weight guidelines.

 If an item is too large it will not be shipped UPS. Inside Sales will inform you if the item is not able to ship UPS.


Where can I find the damaged claims policy?


From our home page click on “Climatic Policies” toward the center of the page,

the Damaged Claims Policy is listed under Our Policies.


Where can I find the freight policy?


From our home page click on “Climatic Policies” toward the center of the page,

the Freight Policy is listed under Our Policies.


Where can I find the serial number to an item I have received?


Serial Numbers are listed on your invoices. You can access your Invoices by going to My Account Reports

and clicking Invoices. Click on the PDF icon next to the invoice you want to view. Once downloaded, your serial numbers will be viewable.